WHO IS THIS FOR
Built for your stage — Communication Hub, set up and managed
Growing teams
You want one inbox, clear ownership, and no missed messages.
Sales and support leaders
You need call routing, SLAs, and simple reports.
New market entrants
You require local numbers, verified senders, and a fast setup.
WHAT IS INCLUDED
Scope you can rely on — Communication Hub, set up and managed
Numbers and routing
UAE numbers, IVR, queues, and business hours.
Shared inbox
Email, chat, and social in one place with assignments.
WhatsApp Business
Account verification, templates, and user access.
Email and domains
MX records, SPF and DKIM, and signature rollout.
Knowledge base
Help center structure, categories, and first articles.
Dashboards
Volume, response time, and team load.
HOW IT WORKS
From plan to live
Five clear steps connect every channel and keep owners aligned.
Scoping and mapping
We define channels, teams, SLAs, and routing.
Provisioning
We secure numbers, connect email, and verify senders.
Configuration
We build IVR, queues, roles, and canned replies.
Pilot
We run a soft launch, fix gaps, and train owners.
Go live
We switch traffic, monitor, and tune the first week.
DOCUMENTATION
What we need to start the process
Channel list
Emails, domains, phone needs, and chat widgets.
Org chart
Teams, owners, and escalation paths.
Brand items
Logo, signature format, and tone notes.
Access
DNS, workspace admin, and current tools.
Compliance
Recording rules and data retention.
TIMELINES AND COST DRIVERS
Clear timings, no surprises
Typical timing
Most hubs go live in one to two weeks.
- Numbers and DNS two to four days
- Pilot three to five days
- Full switch within week two
Cost drivers
Effort tracks channels and routing design.
- Number of teams and SLAs
- Integrations and bots
- Knowledge base scope
What can extend timing
Delays come from verifications and DNS.
- WhatsApp approval
- Domain propagation
- Workspace permissions
Typical timing
Most hubs go live in one to two weeks.
- Numbers and DNS two to four days
- Pilot three to five days
- Full switch within week two
Cost drivers
Effort tracks channels and routing design.
- Number of teams and SLAs
- Integrations and bots
- Knowledge base scope
What can extend timing
Delays come from verifications and DNS.
- WhatsApp approval
- Domain propagation
- Workspace permissions
WHAT WE COVER
Scope you can rely on
Channel setup
Phone, email, chat, and WhatsApp connected and tested.
Routing and SLAs
Queues, business hours, and targets defined.
Content and macros
Templates, signatures, and saved replies.
Reporting
Dashboards for volume, response, and resolution.
FAQS
Straight answers to common questions.
Make every message land in one place
Ready to start your UAE business journey?
Share your channels and team map. We will configure a clean, trackable hub.